Booking terms

Booking terms – Permata Digital

1. Your booking
A booking is confirmed once we have received your deposit and sent you a confirmation by WhatsApp or email. Until then, the dates are not held for you.

2. Prices
Prices are per night for the whole villa, in Indonesian Rupiah (IDR). Each villa's page shows what the price includes, such as tax, service and cleaning. Extra services – airport pickup, breakfast, drivers, laundry, tours – are charged separately.

3. Deposit and payment
A deposit confirms your booking. The amount is shown on each villa's page. The rest is paid before or at check-in, unless we agree otherwise in writing.

4. Cancelling
Each villa has its own cancelling rules, shown on its page under "Cancelling and deposit". Those rules apply to your booking. If you booked through another website, such as Booking.com or Airbnb, that website's cancelling rules apply instead.

5. Changing your dates
Ask us as early as possible. We will try to move your booking if the villa is free on the new dates. The price may change.

6. Check-in and check-out
Check-in and check-out times are shown on each villa's page. Early check-in or late check-out is only possible if we have agreed it with you first.

7. Number of guests
Only the guests named in your booking may stay overnight. The most guests allowed is shown on each villa's page.

8. House rules
Each villa has its own house rules. Please follow them during your stay. If the rules are seriously broken – for example a party, or more guests than booked – we may ask you to leave without a refund.

9. Damage
Please tell us straight away if something breaks. You may be asked to pay for damage caused on purpose or through carelessness. Some villas take a refundable security deposit at check-in.

10. Your belongings
Please keep valuables in a safe place. We are not responsible for lost or stolen items.

11. If something goes wrong on our side
If the villa cannot be used for reasons outside your control, we will offer you another villa of similar standard, or a full refund for the nights affected.

12. Events outside anyone's control
We are not responsible for problems caused by events outside our control, such as natural disasters, government closures or Nyepi (Balinese Day of Silence), when all of Bali stops for 24 hours.

13. Questions
Contact us on WhatsApp or by email with any question about your booking.