Privacy

Privacy – Permata Digital

This page explains what personal information we collect when you book or contact us, why we need it, and how we look after it.

1. What we collect
- Your name, phone number and email address
- Your booking dates, number of guests and the villa you booked
- Messages you send us through this website, WhatsApp or email
- For foreign guests: passport details, because Indonesian law requires us to report foreign guests to the local police
- Payment details, handled by our payment provider. We do not keep your full card number.

2. Why we use it
- To confirm and manage your booking
- To contact you before and during your stay
- To arrange services you ask for, such as airport pickup
- To meet Indonesian legal requirements, including the foreign guest report to the police
- To keep simple records for our accounts

3. Who we share it with
We only share what is needed:
- Our staff who look after your stay
- Partners who provide a service you asked for, such as a driver
- The booking website you booked through, if any
- Government offices, only where the law requires it
We never sell your information.

4. How long we keep it
We keep booking records for as long as Indonesian law requires for business records. Messages and other details are deleted when we no longer need them.

5. How we protect it
Your information is stored in secure systems. Only staff who need it can see it.

6. Your rights
You can ask us to show you, correct or delete the information we hold about you, unless the law requires us to keep it. Contact us on WhatsApp or by email.

7. Changes
We may update this page from time to time. The latest version is always here.